Where can I find the contact details?

If you have any questions about the property, check out the terms and conditions on the page of the property you chose. After booking, the contact details of the hotel will be available in the confirmation email of the reservation.

How can I view the price?

After entering the dates of your stay or business activity, you will see a list of available structures with clearly indicated price at your side. Different prices may be offered, depending on the number of people, the type of accommodation / cancellation or the cancellation conditions.

Can I find the facilities available on the dates when I intend to stay?

Just enter the check-in and check-out dates in the search. In this way you will see in the results only what is available on the dates of your stay.

Can I search according to the price?

Search for destination and dates of stay, as you usually do. Once you have obtained the search results, sort by price.

Can I look for a structure located in a specific area?

Yes, you can narrow your search by linking to the “Advanced Search” option.

How can I see the position of a structure?

Check availability for the selected property, you can view it on the map, the search result contains a link (“View Map”) that opens a map of the area. The structure that you are currently viewing will appear highlighted, among other facilities and places of interest in the area.


What is included in the price?

All services listed below are included in the price. To see them, click on the detail of the room type.

Are published prices per person or per room?

All published prices indicate the total cost of the room for the entire stay, unless otherwise specified in the “rate” or room description.

Are the taxes included in the room rate?

To know in detail the services included in the price please refer to the “tariff” section of the “description” of the room.

Is breakfast included in the room rate?

It depends on the hotel and the room type. Under the name of each accommodation is indicated whether the breakfast is included or not.

Is a reservation commission required?

No, no booking fees are required.

Do children pay the full fare?

Information on children is provided in the “Rate” section of the Description.

Credit cards/payments

Can you book without a credit card?

Most hotels require a credit card to guarantee the reservation. However, you can also book by using other confirmation methods if expressly provided by the facility itself.

The property debited my credit card. It's normal?

The charge you have encountered can be of several types:

  • Pre-authorization: Pre-authorization is a validity of your credit card, which consists of a temporary block of an amount more or less equivalent to the total of your booking. The amount will be available after a certain period of time, the duration of which will depend on the structure and company issuing the card.
  • Deposit or Advance Payment: Some facilities require a deposit or a prepay upon booking. These conditions are clearly specified during the booking process, and are also reported later in the confirmation e-mail. If there is a possibility of canceling the reservation free of charge, the amount will be refunded in case of cancellation.

Can I use a debit card to guarantee my reservation?

Most hotels do not accept debit cards as a guarantee for the reservation, but there are some exceptions. You will find this information during the booking process.

I am entering my credit card details. When will payment be made?

The procedure for payment of the stay varies according to the structure and type of room you choose. You can check which method will apply to your booking by consulting the “Hotel Policies”, in the booking confirmation or in the “description” of the room.

Booking confirmation

How do I know if my booking has been confirmed?

At the end of the booking process, a confirmation page will appear. We will also send you a copy of the email confirmation containing all your booking information, the booking number.

I made a reservation but did not receive the confirmation email. What should I do?

Check your Inbox and Spam / Junk folder carefully for the email address you provided. Contact us if you need assistance.

Are the room services I booked guaranteed?

Yes, the hotel guarantees the availability of all the facilities listed in the various types of rooms.

Cancellation/ modification of a reservation

Can I cancel or change my booking on

Yes, before making any booking changes, please check the cancellation policy. Non-refundable solutions and other special offers may have a special cancellation policy. Find specific information about deleting each room or accommodation next to the type in question in the “detail” column.

In case of cancellation of the booking, is there a penalty payment?

Cancellation conditions vary from room to room. You can usually cancel or change your reservation up to 72 hours before your arrival date. The hotel’s conditions and any cancellation fees are indicated in the “Hotel Policies” section and in the booking confirmation email. For non-refundable rooms and for special offers, conditions other than standard may apply.

Where can I find the hotel cancellation policy?

The specific cancellation conditions of a room are indicated next to the typology, under the “details” column. We advise you to read them carefully as there may be different cancellation and deposit conditions in case of special offers.

Can I make changes or cancellations for non-refundable stays?

No, due to special rates on non-refundable bookings, it is not allowed to change dates. In case of cancellation, the hotel will charge a penalty.

How do I know if my reservation has been canceled?

Once the reservation has been canceled, you will receive an e-mail confirming the cancellation. Otherwise, check it in the junk mail folder.

Road Informations

Where can I find the address of the hotel?

The address of the hotel is indicated at the top of the booking page, as well as in the confirmation email of the reservation.

Where can I find directions to the property?

You will find them in the booking confirmation:

  • You will already find the location of the property, and you just have to choose your starting point.
  • The full address of the facility is also indicated in the confirmation, so you can place it in your satellite navigator.